Our Delivery Policy

We endeavour to dispatch all parcels to UK addresses within 48 hours of your order. Please note that orders placed on weekends or Bank Holidays will be dispatched on the next working day, so delivery may take slightly longer in these cases.

Once dispatched, orders are usually sent via a next day delivery service, although delivery can take up to 5 working days in some circumstances.

This policy applies only to orders made and delivered within the UK.

If you purchased Kendamil or any Kendal Nutricare products through a third-party website or arranged delivery outside the UK, we are unable to exchange, collect, or refund these products.

Please note, Kendamil reserves the right to cancel and refund orders made to Jersey and the Channel Islands on a case-by-case basis.

Subscription Orders

United Kingdom

DPD Tracked

£22.00 and up

1-2 business days after dispatch

Free

 

Non-Subscription Orders

United Kingdom

DPD Tracked	£0.00-£39.99	1-2 business days after dispatch	£3.99
DPD Tracked	£40.00 and up	1-2 business days after dispatch	Free

Isle of Man

DPD Delivery	£0.00–£59.99	2 to 11 business days	£9.99
DPD Delivery	£59.99–£149.99	2 to 11 business days	£6.99
DPD Delivery	£150.00 and up	2 to 11 business days	Free

*Please note we reserve the right to cancel any deliveries to the Isle of Man which are incorrectly entered as addresses in the United Kingdom. Doing so will result in your order being cancelled and a refund having to be processed by our team. 

International Orders & Orders to Forwarding Addresses (Forward2Me etc)

Kendal Nutricare does not, at this time, deliver outside of the UK. Due to concerns surrounding the storage conditions and transport conditions associated with freight forwarders, Kendal Nutricare also retains the right to cancel any orders that are being shipped to known forwarding addresses. If you believe your order was cancelled in error please notify our team via live chat or email. Apologies for any inconvenience caused.