Returns
Refund Policy
Returns
Return of products will not be possible for orders where the value of the products purchased is below the threshold set by the Department for Business and Trade for online purchases. This policy exists as baby formula and baby food returns must be destroyed in line with Quality standards at the cost of Kendal Nutricare, resulting in significant food wastage.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened and in a good condition. To complete your return, we require a receipt or proof of purchase in addition to the returns slip inside your parcel.
Your rights to return goods are protected by the UK Trading Standards.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@kendamil.com
Exchanges
We only replace items if they are defective or damaged. Your item must be unused and in the same condition as you have received it. If you need to exchange it for the same item, contact us at enquiries@kendamil.com and send your item to:
Kendal Nutricare Limited
Mint Bridge Road
Kendal
Cumbria
LA9 6NL
Sending Returns
To return your product, you should mail your product to:
Kendal Nutricare Limited
Mint Bridge Road
Kendal
Cumbria
LA9 6NL
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please read the following notice
Most healthcare professionals agree that breastfeeding is preferable to bottle feeding because it has many benefits for both you and your baby.
If you are considering changing over from breastfeeding or combining breast and bottle feeding, you are advised to talk to your midwife or health visitor first. Once the decision to stop breastfeeding has been made, it may be difficult to go back. Partial bottle feeding with an infant formula milk, especially in the first few weeks of life, may also reduce the supply of your breast milk.
If you choose to bottle feed, it is very important that you use an infant formula milk throughout the first year. Please ensure that you follow all usage instructions very carefully.
